Faq

Before you book

How far in advance should I book my black car service ride?

For best availability, we recommend booking your black car service ride at least 48 hours in advance. If you’re scheduling an airport transfer, it’s ideal to make your reservation right after purchasing your airline ticket to ensure seamless coordination. Our team is flexible and will do our best to accommodate your needs, scheduling your ride based on our availability to provide you with reliable and timely service.

Before you travel

What is your cancellation policy for black car service reservations?

Our cancellation policy for black car service reservations requires that cancellations be made at least 24 hours in advance of the reservation to be eligible for a refund. Please note that a processing fee will be deducted from the refunded amount. We understand that plans can change, and we strive to provide flexibility while also ensuring the availability of our services for all our customers. Thank you for your understanding.

Do you offer corporate accounts for frequent black car service users?

Yes! We do offer corporate accounts for frequent black car service users. To start your corporate account, simply reach out to our team at blackcar@ramzyrides.com or by phone/text at 612-644-3111. We already have many corporate accounts for frequent guests, and we would be delighted to assist you in setting up yours.

What is your protocol for handling adverse weather or hazardous road conditions in the forecast?

In the event of bad weather or poor winter driving conditions in the forecast, we advise considering an earlier pick-up time to ensure you don’t miss your flights or appointments. While we are committed to getting you to your destination safely, we must prioritize the safety of both our passengers and drivers. Our team will drive cautiously, taking into account road conditions and weather updates. However, it’s important to note that we cannot guarantee arrival times during inclement weather. For further assistance and to discuss your specific situation in more depth, please don’t hesitate to call our team. Your safety and satisfaction are our top priorities.

Can I make changes to my black car service reservation after it’s been confirmed

Absolutely! We understand that plans can change, so we’ve made it convenient for you to update your reservation directly from your confirmation email. Simply locate your confirmation email, and you’ll find instructions on how to modify your booking, note this needs to be 24 hours in advance of your booking. If you have any questions or need further assistance, our customer service team is always here to help